Contact and Grievances
Last updated 23 October 2026
Real people read these emails. Write from the email address you signed up with so we can find your account.
What to write to us about
| Topic | Put this in the subject | What to include |
|---|---|---|
| Help using Cylindricle | Support | What you tried and what happened |
| Payments and refunds | Billing | Payment ID or receipt |
| Privacy: see, correct or delete your data | Privacy request | What you want us to do |
| Abuse, deepfake or impersonation report | Abuse report | Link or file, and why it breaks our rules |
| Copyright or other legal notice | Legal | What is affected and your contact details |
How we handle complaints (grievance redressal)
- Write to support@cylindricle.com with the subject "Grievance".
- We acknowledge your message within 24 hours.
- We resolve it, or tell you clearly why we cannot, within 7 days. Urgent abuse reports are handled as fast as we can, and within the timelines Indian law sets.
- If you are not satisfied, you can ask for a senior review by replying to us. You can also use the rights you have under Indian consumer and data-protection law, including the National Consumer Helpline and the Data Protection Board of India.
Response times
We aim to reply to all emails within 1 working day (Monday to Saturday, India time).
Questions about this page? Write to support@cylindricle.com. See also our terms, privacy policy, refund policy and AI voice policy.